{"id":235,"date":"2025-08-29T15:47:02","date_gmt":"2025-08-29T12:47:02","guid":{"rendered":"https:\/\/lemi.furia.solutions\/returns-and-complaints\/"},"modified":"2025-09-09T18:48:15","modified_gmt":"2025-09-09T15:48:15","slug":"returns-and-complaints","status":"publish","type":"page","link":"https:\/\/lemi-shop.fi\/en\/returns-and-complaints\/","title":{"rendered":"Returns and Complaints"},"content":{"rendered":"\t\t
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Right to Cancel Returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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14-Day Right to Cancel<\/strong>
You have the right to cancel your order within 14 days without giving any reason. The deadline starts from the day you received the last item of your order. <\/p>

Cancellation Notice<\/strong>
Send your cancellation notice by email to: [asiakaspalvelu@lemi-shop.fi<\/a>]. You can use a free-form notice, stating your order number, name, and the products to be returned. <\/p>

Return Address<\/strong>
Milan ja Leena Oy \/ Returns
Nahkurintie 10, 21490 Marttila, Finland<\/p>

Return Costs<\/strong>
Return costs are [the customer’s responsibility \/ our responsibility], unless it is a faulty or incorrectly delivered product.<\/p>

Product Condition<\/strong>
The customer has the right to examine the product as they would in a store. You are responsible for any diminished value if the product has been used more than necessary to ascertain its nature, characteristics, and functioning. <\/p>

Refund<\/strong>
We will refund all payments received, including delivery costs (for the cheapest standard delivery), without undue delay and no later than 14 days from the day we receive your cancellation notice. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back. <\/p>

Exceptions to the Right to Cancel<\/strong>
\u2013 Custom-made or clearly personalized products
\u2013 Sealed hygiene products that have been opened
\u2013 Perishable goods
\u2013 Digital content services, if delivery has begun with your consent and you have waived your right to cancel<\/p>

Exchange<\/strong>
If you wish to exchange a product, please contact customer service to arrange the procedure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Complaints<\/h1>

Notice a defect?<\/strong>
Please contact customer service immediately: [asiakaspalvelu@lemi-shop.fi<\/a>] and include:
\u2013 Order number
\u2013 Description of the defect
\u2013 Photos of the product and packaging<\/p>

Resolution Options<\/strong>
Repair, replacement with a faultless product, price reduction, or cancellation of the purchase in accordance with the Consumer Protection Act.<\/p>

Shipping Damage<\/strong>
Make a note to the carrier immediately upon delivery and notify us within 7 days.<\/p>

Dispute Resolution<\/strong>
If we cannot reach an agreement, you may refer the matter to:
\u2013 Consumer Disputes Board<\/strong> (www.kuluttajariita.fi<\/a>)
\u2013 EU ODR platform<\/strong>: https:\/\/ec.europa.eu\/odr<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Contact Company Information<\/h1>

Milan ja Leena Oy (Business ID 3466844-7)
Industry: Wholesale
Head office: Marttila
Postal address: Nahkurintie 10, 21490 Marttila, Finland
Email: [asiakaspalvelu@lemi-shop.fi<\/a>]
Phone: [add number]
Website: www.lemi-shop.fi<\/a>
Customer service hours: [Mon\u2013Fri 9 AM \u2013 4 PM]
Return and complaint address: same as above<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Right to Cancel Returns 14-Day Right to CancelYou have the right to cancel your order within 14 days without giving any reason. The deadline starts from the day you received the last item of your order. Cancellation NoticeSend your cancellation notice by email to: [asiakaspalvelu@lemi-shop.fi]. You can use a free-form notice, stating your order number, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-235","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lemi-shop.fi\/en\/wp-json\/wp\/v2\/pages\/235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lemi-shop.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lemi-shop.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lemi-shop.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lemi-shop.fi\/en\/wp-json\/wp\/v2\/comments?post=235"}],"version-history":[{"count":3,"href":"https:\/\/lemi-shop.fi\/en\/wp-json\/wp\/v2\/pages\/235\/revisions"}],"predecessor-version":[{"id":450,"href":"https:\/\/lemi-shop.fi\/en\/wp-json\/wp\/v2\/pages\/235\/revisions\/450"}],"wp:attachment":[{"href":"https:\/\/lemi-shop.fi\/en\/wp-json\/wp\/v2\/media?parent=235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}